How we price cracked glass and other damage

A cracked screen isn't a personality disorder. If your glass is cracked but the display underneath works beautifully, why should we price your phone like the entire screen is dead? We price the repair — not the drama.

Glass and display are two different things

The front of an iPhone is a sandwich: a sheet of cover glass on top, and the display panel (OLED on most models, LCD on the iPhone 11 and SE) underneath. When the glass cracks but the panel still shows a clean image and responds to touch everywhere, the expensive part is still healthy.

On many models, that means the phone can be restored by replacing only the glass, which costs a fraction of a full display replacement. So that's what we deduct.

When it really is the display

If you see colored lines, black spots, discoloration, or burn-in, or touch doesn't work everywhere, the display panel itself is damaged. That needs a full display replacement, and we'll show that larger cost on your quote as its own line.

• Cracked glass, display works normally → glass repair estimate
• Cracked glass with lines, spots or touch problems → display replacement estimate
• Dead or black display → display replacement estimate
• Not sure? We price conservatively and raise your offer if inspection shows a healthy display

No double charging

One display replacement fixes every display problem at once, so if you tick three display issues we charge for one repair. Screen scratches don't cost you anything extra if the display is being replaced anyway. Your quote lists anything we didn't charge for, and why.

Honest limits

Repair costs on your quote are estimates for that model. Glass-only repair isn't possible on every model or every crack, and we confirm the real condition at inspection. We'd rather explain a deduction than invent one.